Refund and Returns Policy

Return Eligibility

You may return most new, unused, and unworn items purchased on the Site within 15 days of delivery for a full refund. Some exceptions may apply (see below).

Items that are not eligible for return include:

• Items that have been used or worn
• Items that are missing tags or original packaging
• Items that are on sale or clearance (unless explicitly stated otherwise)
• Items that are perishable or time-sensitive (e.g., food items)
• Items that are custom-made or personalized

To return an item, please follow these steps:

1. Contact us by email at [your email address] to request a return authorization (RMA) within the return window.
2. In your email, please include your order number, the item(s) you wish to return, and the reason for your return.
3. Once we have received your request and verified your eligibility, we will send you a return shipping label (depending on the reason for return).
4. Pack the item(s) you are returning securely in the original packaging, if possible.
5. Affix the return shipping label (if provided) to the package.
6. Ship the package to the address provided on the return shipping label or in our response to your RMA request.

Please note:

• You may be responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect item shipped).
• We recommend that you keep a record of your return shipment, such as a tracking number.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your return within [number] business days.

• If your return is approved, we will issue a full refund to the original payment method used for your purchase.
• Please allow [number] business days for the refund to be processed and reflected in your account.

Exchanges

We currently do not offer direct exchanges. However, you can return your unwanted item(s) for a full refund and then place a new order for the desired item(s).

Questions

If you have any questions about our return and refund policy, please contact us by email at [your email address].